How It Works
HOW IT WORKS
PAYMENTS
Bioplace Fee Basics
When you sell on Bioplace, there are a few fees related to listing and selling an item.
The fees most sellers will need to know are:
- Transaction fees
- Payment processing fees
To view your Payment account, which includes fees and taxes you incurred from selling on Bioplace:
- Sign in and choose Shop Manager on Bioplace.biz, or choose More on the Bioplace Seller app.
- Select Finances.
- Choose Payment account.
If you have an Amount due, you can select Pay now.
Transaction fees
Transaction fees are the fees Bioplace collects when a customer makes a purchase from your shop. Unlike listing fees, transaction fees are only collected on listings that sell.
Transaction fee basics:
- Bioplace charges a percentage of the total order amount in your designated listing currency following the following item categories:
- Consumables: 5%
- Physical products: 10%
- Services: 15%, except financial services rated at 0.5%
- This fee applies to the total cost of the item, along with postage and packaging (if you charge your customers for those). You will see the charges itemised separately on your Payment account.
- The transaction fee amount posts automatically to your Payment account.
Payment processing fees
Payment processing fees are a set rate plus a percent of the total sale price of the item. This rate and percent vary by country. The fees are taken from the item’s total sale price, including its postage fees, and any applicable sales tax.
Payment processing fees are charged on each transaction that uses Bioplace Payments. These processing fees appear in your payment account and are deducted prior to deposit. They are in addition to Bioplace’s transaction fees.
The fees for the transaction payments methods included are:
- Bank money transfer: 1€ per transaction
- Credit card payment: 1.5% + 0.25€ per transaction
Learn more about payment processing fees.
Explore our Bioplace Shop Essentials to help you get started on Bioplace.
TRANSACTIONS PAYMENT
Give shoppers more reasons to buy from you
Reach buyers around Europe with their preferred payment methods, and get powerful seller protection.
Preferred payment methods for buyers
With Bioplace Payments, buyers can easily choose from multiple ways to pay – like credit cards or bank money transfer.
Simplified finances that you control
We’ll deposit sales into your bank account in Euros or in your local currency.
We’ve got your back
With Bioplace Purchase Protection, you’ll keep your earnings if something goes wrong with a qualifying order. Our payment and fraud specialists also work around the clock to protect you.
How it works
It’s free to set up and you’ll pay just for each sale.
- Schedule your deposits
- Set your deposit schedule.* Most sellers choose to be paid weekly.
- We'll securely process your sales
- After a day, we'll send the funds to your Payment Account. This schedule is a little different for new sellers – learn more about your first sales.
- Get paid
- If you choose weekly deposits, we’ll send the payment to your bank every Monday. It typically takes 2-3 days for banks to make them available to you.
SHOP MANAGEMENT
What are Bioplace’s Customer Service Standards?
Great customer service helps you build trust with buyers and keep them coming back. As a seller on Bioplace, you’re expected to meet our Service Level Standards, as outlined in our Seller Policy. This includes meeting our customer service standards in four key areas:
- Message response rate
- On-time shipping & tracking
- Average review rating
- Case rate
Meeting these standards will give buyers a positive experience, and help you avoid lower search visibility on Bioplace. If you consistently go above and beyond these standards, you may be eligible to earn Star Seller badges.
Repeat violations of these standards may result in temporary or permanent suspension of your selling privileges on Bioplace.
Jump to a section:
- How to track your customer service stats
- Message response rate
- Average review rating
- Case rate
- On-time shipping
- What happens if I don't meet the customer service standards?
How to track your customer service stats
Once you’ve made at least 5 sales in the last three months, you’ll see your progress towards meeting our customer service standards on the Customer service stats page:
- Sign in to Bioplace.biz and go to Shop Manager.
- Select the Customer service stats page.
- You’ll see your Vendor Dashboard which refresh daily, as well as a monthly overview of your customer service performance in My Account at the top of the site.
The overview at the top of the page refreshes every month. This lets you know if you’re meeting our customer service standards or have earned any Star Seller badges.
In the Reports section, check how you’re doing in each key area and see where there may be opportunities for improvement. These stats are refreshed every 24 hours.
Message response rate
Buyers use Bioplace Messages to communicate with sellers about potential or existing orders, and responding in a timely manner can help create a reliable shopping experience.
You need to respond to 80% of first messages in a thread within the first 48 hours to meet the message response rate standard.
The following aren’t factored into your Message response rate stat:
- Ongoing conversations after the first message in a new thread
- Messages you report as spam
- Messages from Bioplace that appear in your “From Bioplace” folder
- Messages outside the current review period
Keep in mind auto-replies count as a first message. Also, marking the first message in a new thread as unread won’t count a message as new again.
Learn more about communicating with buyers through Bioplace Messages.
Average review rating
Buyers can use Bioplace’s five-star review system to review their purchases from your shop. Star ratings of 4 or 5 help attract new buyers and keep them coming back to your shop.
If you have less than 40 reviews, no more than 4 reviews should be 3 stars or less. If you have more than 40 reviews, less than 10% of your reviews should be 3 stars or less.
Bioplace can sometimes remove negative reviews that don’t follow Bioplace’s policies. For example, reviews about something out of your control, like a carrier delay. Learn more about how to handle negative reviews.
Case rate
Cases are how a buyer indicates they have an unresolved issue with their order. They can only be opened if:
- The buyer has already attempted to resolve the issue with you through Bioplace Messages
- An order's estimated delivery date (if applicable) or processing time and/or “ship by” date have passed
The outcome of each case is determined by a variety of factors as laid out in our Cases Policy.
To meet the case rate standard, we only look at cases opened by buyers where a refund was taken from your Payment account. If you’ve completed less than 300 orders, no more than 3 orders should have cases refunded from your account. If you’ve completed 300+ orders, less than 1% of cases should be refunded from your account.
Not all cases will count against you or reflect negatively on your shop. This stat doesn’t include:
- Orders eligible for Bioplace Purchase Protection
- An order's estimated delivery date (if applicable) or processing time and/or “ship by” date have passed
Learn more about cases on Bioplace.
On-time shipping
On-time shipping means that orders were shipped according to the processing times you set in your listing description. At least 80% of your orders need to ship on time to meet the on-time shipping standard.
It’s always a best practice to add tracking when you can, but it’s not required to meet this standard. You will need to add tracking on eligible orders to earn Star Seller badges.
Your on-time shipping & tracking stat shows the percentage of orders that were:
- Marked as complete by your expected ship date
- Included a processing time
- Had a tracking number
This stat doesn’t include:
- Carrier delays
- Digital orders (must be listed as digital items)
- Canceled orders
- Orders with ship dates outside of the current review period (it may take up to 24 hours for info to update)
In some countries, you only need to include tracking on orders above a certain value. If you combine two orders, add the same tracking info to both.
What happens if I don’t meet the customer service standards?
If you fall short of one or more of these standards, you risk lowering your search visibility.
On-time shipping isn’t currently factored into search placement, but it’s key to providing a great customer experience and part of our Service Level Standards within our Seller Policy.
If you are repeatedly failing to meet the standard for case rate, your selling privileges may be temporarily or permanently revoked.
