When you sell on Bioplace, there are a few fees related to listing and selling an item.
The fees most sellers will need to know are:
To view your Payment account, which includes fees and taxes you incurred from selling on Bioplace:
If you have an Amount due, you can select Pay now.
Transaction fees are the fees Bioplace collects when a customer makes a purchase from your shop. Unlike listing fees, transaction fees are only collected on listings that sell.
Transaction fee basics:
Payment processing fees are a set rate plus a percent of the total sale price of the item. This rate and percent vary by country. The fees are taken from the item’s total sale price, including its postage fees, and any applicable sales tax.
Payment processing fees are charged on each transaction that uses Bioplace Payments. These processing fees appear in your payment account and are deducted prior to deposit. They are in addition to Bioplace’s transaction fees.
The fees for the transaction payments methods included are:
Learn more about payment processing fees.
Explore our Bioplace Shop Essentials to help you get started on Bioplace.
Reach buyers around Europe with their preferred payment methods, and get powerful seller protection.
With Bioplace Payments, buyers can easily choose from multiple ways to pay – like credit cards, PayPal, and bank money transfer.
We’ll deposit sales into your bank account in Euros or in your local currency.
With Bioplace Purchase Protection, you’ll keep your earnings if something goes wrong with a qualifying order. Our payment and fraud specialists also work around the clock to protect you.
It’s free to set up and you’ll pay just for each sale.
Great customer service helps you build trust with buyers and keep them coming back. As a seller on Bioplace, you’re expected to meet our Service Level Standards, as outlined in our Seller Policy. This includes meeting our customer service standards in four key areas:
Meeting these standards will give buyers a positive experience, and help you avoid lower search visibility on Bioplace. If you consistently go above and beyond these standards, you may be eligible to earn Star Seller badges.
Repeat violations of these standards may result in temporary or permanent suspension of your selling privileges on Bioplace.
Jump to a section:
Once you’ve made at least 5 sales in the last three months, you’ll see your progress towards meeting our customer service standards on the Customer service stats page:
The overview at the top of the page refreshes every month. This lets you know if you’re meeting our customer service standards or have earned any Star Seller badges.
In the Reports section, check how you’re doing in each key area and see where there may be opportunities for improvement. These stats are refreshed every 24 hours.
Buyers use Bioplace Messages to communicate with sellers about potential or existing orders, and responding in a timely manner can help create a reliable shopping experience.
You need to respond to 80% of first messages in a thread within the first 48 hours to meet the message response rate standard.
The following aren’t factored into your Message response rate stat:
Keep in mind auto-replies count as a first message. Also, marking the first message in a new thread as unread won’t count a message as new again.
Learn more about communicating with buyers through Bioplace Messages.
Buyers can use Bioplace’s five-star review system to review their purchases from your shop. Star ratings of 4 or 5 help attract new buyers and keep them coming back to your shop.
If you have less than 40 reviews, no more than 4 reviews should be 3 stars or less. If you have more than 40 reviews, less than 10% of your reviews should be 3 stars or less.
Bioplace can sometimes remove negative reviews that don’t follow Bioplace’s policies. For example, reviews about something out of your control, like a carrier delay. Learn more about how to handle negative reviews.
Cases are how a buyer indicates they have an unresolved issue with their order. They can only be opened if:
The outcome of each case is determined by a variety of factors as laid out in our Cases Policy.
To meet the case rate standard, we only look at cases opened by buyers where a refund was taken from your Payment account. If you’ve completed less than 300 orders, no more than 3 orders should have cases refunded from your account. If you’ve completed 300+ orders, less than 1% of cases should be refunded from your account.
Not all cases will count against you or reflect negatively on your shop. This stat doesn’t include:
Learn more about cases on Bioplace.
On-time shipping means that orders were shipped according to the processing times you set in your listing description. At least 80% of your orders need to ship on time to meet the on-time shipping standard.
It’s always a best practice to add tracking when you can, but it’s not required to meet this standard. You will need to add tracking on eligible orders to earn Star Seller badges.
Your on-time shipping & tracking stat shows the percentage of orders that were:
This stat doesn’t include:
In some countries, you only need to include tracking on orders above a certain value. If you combine two orders, add the same tracking info to both.
If you fall short of one or more of these standards, you risk lowering your search visibility.
On-time shipping isn’t currently factored into search placement, but it’s key to providing a great customer experience and part of our Service Level Standards within our Seller Policy.
If you are repeatedly failing to meet the standard for case rate, your selling privileges may be temporarily or permanently revoked.
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